HTS was established in 2007 and it is actually the leader in providing after sales services for durable goods (Household appliances and consumer electronics) in Turkey.
HTS was established in 2007 and it is actually the leader in providing after sales services for durable goods (Household appliances and consumer electronics) in Turkey.
Our agents distributed all around Turkey enter all the information about repairs and installations they make to our service software. This service software made with latest technology works in different languages and it works in all types of devices (Computers, smart phones, tablets) and operating system.
Training in HTS never ends, continuous trainings are given to service agents by specialized trainers in every branch,
One of the most important elements of after-sales services is the management of spare parts, which is an indispensable process when repairing a product.
HTS uses the American call center system Televantage which is provided in Turkey by SYS. Our call center has 16 agents, 16 external lines and 32 internal lines. As the same operator can handle incoming calls for different companies, a synergy is created between the companies and the productivity of the employees is increased.
HTS has actually 1250 service agents distributed all over Turkey and specialized in major domestic appliances, small appliances and consumer electronics.
Thanks to the HTS experienced staff, we have detailed information about the authorized service agents available all over Turkey When an agent is needed in a certain region, more than one alternative is assessed and the best service is determined according to the needs.
