One of the most important elements of after-sales services is the management of spare parts, which is an indispensable process when repairing a product.
We are running the complete spare part process starting from the order placed to the manufacturer till the delivery of the part to the end consumer.
All spare parts requirements are analyzed using advanced algorithms in order to keep the optimum stock level, in what concerns new products spare parts order list is selected according to the product order quantity.
If the names of spare parts are not in Turkish, their names are translated into Turkish and then entered in our special software used by our 1250 service agent
The incoming spare parts are subject to quality control and then are classified and stacked on the shelves according to their addresses. Spare parts are delivered to the agent according to the request on the same day and then from the agent to the customer.
Spare part management
